Terms of Service for Members and Users

General
1.1 https://www.pitchero.com/clubs/chertseythamesvalleyhockeyclub3 (“Us”) is operated by Pitch Hero Limited
1.2: This document (together with the documents referred to in it) tells you the terms of service (“Terms”) which apply to Our website https://www.pitchero.com/clubs/chertseythamesvalleyhockeyclub3 (“Website”), which provides a hockey-based service and uses various club social network platforms (“Service”). The Terms apply whether you are a guest or a registered user. By using Our Website, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using the Website. We reserve the right to update and change the Terms from time to time without notice or acceptance by you.

2 Description of service
2.1: The Service is web-based and allows users who register for an account to use the Service (each an “Account Holder”) to create and update an online profile on the Website. Once registered with the Service, each Account Holder receives his or her own profile on which to post Content (as defined in clause 8.1). Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to these Terms.
2.2: In order to use the Service, you must arrange for access to the Internet and provide all equipment necessary to make such a connection. Our Service may include certain communications from Us, such as service announcements, administrative messages and hockey-related info, which are considered part of Chertsey Thames Valley Hockey Club membership, although you will be able to opt out of receiving them. You agree not to access the Service by any means other than through the interfaces that are provided by Pitchero for use in accessing the Service.

3 Registration
3.1: Users under 14 years of age may access the Website but cannot be an Account Holder or create a Pitchero ID, this is the responsibility of the parent/guardian.
3.2: In order to use the Service, you must have a valid Pitchero ID. To be an Account Holder with your own website, you must provide Pitchero with a valid email address and other information ("Registration Data"). As an Account Holder, you will choose a password and account designation for your website during the Service's registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account.
3.3: You agree to immediately notify Us in writing of any unauthorised use of your password or account or any other breach of security and you must ensure that you exit from your account at the end of each session. We will not be liable for any loss or damage arising from your failure to comply with this clause 3.3.
3.4: You agree to provide true, accurate, current and complete information about yourself as prompted by the Service's registration form, and you must maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any part thereof).

4 Charges and payment
4.1: We operate a subscription membership for players and these are noted in our membership information section, this is updated on an adhoc basis.
4.3: All payments (except cheques) are processed via 3rd party payment providers and we will not have access to your card and/or bank details at any time.
4.4: The charges will be payable in advance and you can choose whether to pay monthly or annually. If you pay online by credit card or direct debit we will automatically take payment each month/year (as applicable) and will continue to do so until you advise us otherwise in line with the product you subscribe to.
4.5: You can cancel a package at any time via your website control panel. You can also send us a cancellation request via email to enquiries@chertsey-hockey.com, or in writing to our postal address. Please include your contact details in case We have an issue with processing your request.
4.6: If we accidentally take payment after you have given us notice that you no longer wish to pay for a package we will refund you in full. We may also issue you with a refund if any of the package features are not available, but only if the unavailability is due to our act or omission.
4.7: If we are unable to collect payment for any reason or you fail to pay the charges, we may suspend the features of the relevant package/ membership until we receive payment in full and in cleared funds.

5 Cancellation and termination
5.1: If you cancel the Service, your cancellation will take effect immediately. After cancellation, we will archive your account and this will not be re-instated unless requested. We accept no liability for such deleted information or content.

6 Data and privacy
6.1: For the purposes of data protection legislation, We process your personal data to enable you to make use of the various goods and services We offer and ensure the security of your account. We may also use your data for marketing purposes and/or marketing and commercial use by hockey related third parties.
6.2: For a more detailed explanation of how your personal data is used, including disclosure to third parties, how We maintain security of your data and your rights in relation to the data We hold about you, please see our privacy policy.
6.3: When you upload any videos or photos onto Our Website, you agree to grant us a licence in accordance with clause 11.2 and We shall be free to use such videos/photos as We see fit. In respect of the videos/photos. Where you upload videos or photos of third parties, you will be asked to confirm you have their consent to do so.

7 Ownership of website account and security
7.1: You are responsible for maintaining the security of your account and profile, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the website. You agree to notify Us immediately in writing of any unauthorised use of the account or any other breaches of security. We will not be liable for any loss or damage from your failure to comply with this clause 7. Under no circumstances will We be liable, in any way, for any acts or omissions by an Account Holder or a Guest.

8 Content and content rules and obligations
8.1: You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages, goods, products, services or other materials ("Content") are the sole responsibility of the person from which such Content originated. You are entirely responsible for all Content that you upload, post, transmit or otherwise make available via the Service. Chertsey Thames Valley Hockey Club as such, does not guarantee the accuracy, integrity or quality of such Content.
8.2: You understand that by using the Service, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will We be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted or otherwise made available via the Service.
8.3: Our administrators are obliged to pre-screen Content, but We shall have the right (but not the obligation) in Our sole discretion to refuse, move or delete any Content that is available via the Service. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. You acknowledge that you may not rely on any Content created or submitted by Us.
8.4: We may preserve Content and may also disclose Content if required to do so by law or if We believe, in good faith, that such preservation or disclosure is reasonably necessary to:
8.4.1: comply with legal process;
8.4.2: enforce these Terms;
8.4.3: respond to claims that any Content violates the rights of third parties; or
8.4.4: protect the rights, property, or personal safety of Chertsey Thames Valley Hockey Club, its users and the public.
8.5: You understand that the technical processing and transmission of the Service, including your Content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
8.6: Should Content be found or reported to be in violation with, but not limited to, the following terms, it will be in Chertsey Thames Valley Hockey Club's sole discretion as to what action should be taken.
8.7: You agree that you will not:
8.7.1: upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy (including the disclosing of any address, email, phone number, or any other contact information without the written consent of the person to which such information relates), hateful, or racially, ethnically or otherwise objectionable;
8.7.2: impersonate any person or entity, including, but not limited to, a Chertsey Thames Valley Hockey Club official or falsely state or otherwise misrepresent your affiliation with a person or entity;
8.7.3: forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service;
8.7.4: upload, post or otherwise transmit any Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
8.7.5: upload, post or otherwise transmit any Content that infringes any patent, trademark, trade secret, copyright, rights of privacy or publicity, or other proprietary rights of any party;
8.7.6: upload any Content unless you have the right to grant a licence in accordance with clause 11.2;
8.7.7: upload, post, or transmit unsolicited commercial email or "spam". This includes unethical marketing, advertising, or any other practice that is in any way connected with "spam", such as (a) sending mass email to recipients who haven't requested email from you or with a fake return address, (b) promoting a site with inappropriate links, titles, descriptions, or (c) promoting your site by posting multiple submissions in public forums that are identical;
8.7.8: upload, post or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; and
8.7.9: interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the

9 Service, Viruses, hacking and other offences
9.1: You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack.
9.2: By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our Site will cease immediately.
9.3: We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our Site or to your downloading of any material posted on it, or on any website linked to it.

10 Additional software
10.1: If you elect to download or access any or third-party Content or additional software that may be made available by Us in connection with the Service, you understand that you may have to agree to additional terms and conditions before you use such software or third-party Content.
10.2: You also agree that the use of any third-party software or Content obtained through the Service does not transfer to you any rights, title or interest in or to the software or such Content, and that you will not use any Content made available to you through the software or the Service except as expressly authorised under that third-party provider's terms of service or licence. For greater certainty, by downloading software or Content made available through the Service, you are deemed to agree to the terms of service or licence agreement posted on the Service, the terms of which are incorporated by reference herein for the benefit of such third-party providers. If you do not agree to the terms of service or licence agreement, do not download the software or Content.

11 Intellectual property rights
11.1: Subject to clause 6.3, We do not claim ownership of the Content you place on your website. By submitting Content to Chertsey Thames Valley Hockey Club for inclusion on our website, you grant Us a world-wide, royalty-free and non-exclusive perpetual licence to reproduce, modify, adapt, distribute, sub-licence and publish the Content.

12 Third parties and advertisers
12.1: The Service may provide, or third parties may provide, links to other websites or resources. We have no control over such websites and resources and We are not responsible for the availability of such external sites or resources.
12.3: We do not endorse and are not liable for any Content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Chertsey Thames Valley Hockey Club shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such website or resource.

13 Indemnity
13.1: You agree to indemnify Us, and Our subsidiaries, affiliates, officers, or other partners, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your Content, your use of the Service, your guests activities, your connection to the Service, your violation of these Terms, whether you are a registered user or not. You are solely responsible for your actions when using the Service, including, but not limited to, costs incurred for Internet access.
13.2: Nothing on this Website constitutes the transmission, downloading or sending of any information or the Material create any contractual relationship.

14 Disclaimer
14.1: You expressly understand and agree that our use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
14.2: We will make reasonable efforts to maintain the Service, however, We are not responsible for any damage, loss of data, customer information or vendor data, revenue, or other harm to business arising out of delays, mis-delivery or non-delivery of information, restriction or loss of access, bugs or other errors, unauthorised use due to your sharing of access to the service, or other interaction with the service. You are responsible for maintaining and backing-up your data and information that may reside on the service.
14.3: We do not warrant that:
14.3.1: the Service will meet your specific requirements;
14.3.2: the Service will be uninterrupted, timely, secure, or error-free;
14.3.3: the results that may be obtained from the use of the Service will be accurate or reliable;
14.3.4: the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations; and
14.3.5: any errors in the software will be corrected by Pitchero.com.
14.4: Any material downloaded or otherwise obtained through the use of the Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
14.5: No advice or information, whether oral or written, obtained through or from the Service shall create any warranty not expressly stated in these Terms.

15 Limitation of liability
15.1: To the extent permitted by law, We and third parties connected to Us hereby expressly exclude:
15.1.1: all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
15.1.2: any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with Our Website or in connection with the use, inability to use, or results of the use of Our Website, any websites linked to it and any materials posted on it, including:
15.1.2.1: loss of income or revenue;
15.1.2.2: loss of business;
15.1.2.3: loss of profits or contracts;
15.1.2.4: loss of anticipated savings;
15.1.2.5: loss of data;
15.1.2.6: loss of goodwill; and
15.1.2.7: wasted management or office time, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
15.1.3: This does not affect Our liability for death or personal injury arising from Our negligence, or Our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

16 General
16.1: Failure by Us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
16.2: These Terms constitute the entire agreement between you and Us and govern your use of the Service, superseding any prior agreements.
16.3: If a court says that part of this agreement is not enforceable in law the rest of the agreement shall still be enforceable.
16.4: The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to Our Website although We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
16.5: These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

17 Contact us
17.1: If You have any questions, comments or concerns regarding these Terms please contact us at enquiries@chertsey-hockey.com
17.2: Please report any violations of these Terms to enquiries@chertsey-hockey.com

Last Updated: September 2023

Chertsey Thames Valley Hockey Club

Injury Reporting Policy

Incident Accident Reporting Form